Whether you’re shopping, managing your account and devices, looking for a new plan, or snagging exclusive benefits, start with the T-Life app.
• Shopping for a new device? Shop our widest selection without leaving your couch.
• Access exclusive benefits including Netflix On Us and savings on travel and dining.
• Get freebies, fun perks, and a chance at epic prizes on T-Mobile Tuesday.
• Try the Best Network and some of our favorite benefits for 30 days. For free.
• Switch to T-Mobile. Check out rate plans, shop devices, and more.
• Manage your account, pay bills, and track your usage with just a few taps.
• Configure your T-Mobile Home Internet gateway with ease.
• Stay connected with SyncUP devices for home, car, and family.
• Access your T-Mobile Money® and T-Mobile Visa® accounts.
• Protect yourself from spam and robocalls with Scam Shield.
T-Mobile Trial: Limited-time; subject to change. Available to non-T-Mobile customers only. One trial per user. A compatible device is required. A 5G-capable device is required to access the 5G network. BEST: Based on analysis of Ookla® of Speedtest Intelligence® data 2H 2025. T-Mobile MONEY Banking services are provided by Coastal Community Bank, Member FDIC. T-Mobile is not a bank.
★★☆☆☆
29 Aug 2026
Crashes often
The app tends to crash all the time especially when O check the WiFI in my house. That’s another headache, the system constantly crashes even if it’s not raining or cloudy
myghtymo · v12.0.3
★☆☆☆☆
29 Aug 2026
Sucks!
This app sucks. I was stuck in a loop on the spend went to a store for help. The worker there directed me to use the apps. Has anyone read “A Confederacy of Dunces?
Time to find a new cell provider. They obviously don’t want their customers to stay with them.
ptstl · v12.0.3
★☆☆☆☆
29 Aug 2026
Update didn’t help
The app isn’t working now that it had an update
Alastair11 · v12.0.3
★☆☆☆☆
29 Aug 2026
12.0.3 broken
Face ID login is broken. Developer response was to DM AlexisG… not sure how to DM this person.
iOS Face ID says it does not recognize despite every other app use of Face ID working normal, it’s just T-Life not recognizing the face. Each time it asks for a new photo to be taken of the face using the camera, then immediately Face ID doesn’t work again. It’s stuck in a loop of not recognizing despite brand new photos. I am on the latest iOS 26.6.1 on an iPhone 14 Pro Max.
qtip772 · v12.0.3
★☆☆☆☆
29 Aug 2026
I can’t hate you enough
What the hell? Your app does not work, it hasn’t worked for ages. Now even the website, when i want to login redirects me to the app. And you know what, to login in app, you need to go back to website. But again, website login option brings you to app. Who the hell is your developer? Do you even think through these things? Have respect on your customers, otherwise you’ll lose us
Jaswanth Daniel · v12.0.3
★★☆☆☆
28 Aug 2026
Getting worse
This app gets worse with every update. I can't even get it function today
WeaversMarket · v12.0.3
★★☆☆☆
28 Aug 2026
T-Mobile is in a downward spiral
I’ve had services for 22yrs (initially sprint until a few years ago when they got bought by T-Mobile) and service coverage has somehow progressively gotten worse. Where I used to get maybe 2-3 bars 5G I’m almost 80% of the time on SOS. So I have to rely on internet a majority of the time. Well now the internet has been tanking and cuts in and out every 10-15 min. It used to be great and I recommended to several people until a few months ago. They always have an excuse whether it be a cell tower down or getting maintenance, or bad weather, when the weather is just fine where I am. At some point you just have to cut free and switch providers since no level of complaints ever get resolved and they keep upping the price for their services. I’d reconsider providers if you have the option or until T-Mobile makes some serious strides towards customer experience and support.
Jhiler21 · v12.0.3
★☆☆☆☆
28 Aug 2026
Face ID is broken
No Face ID anymore
Seppl1A · v12.0.3
★☆☆☆☆
28 Aug 2026
Doesn’t ever work
This app doesn’t allow you to connect your passwords to your passwords on your phone. It asked you to put in your phone number or your email instead that it won’t take your password then it tells you if you want to return return your password or use the fingerprint that it’ll send you a link which you never got then you call Customer Service and you talk to a bot for 20 minutes then you can’t get a person on the phone because they’re too busy then you wait for a call back and it takes forever to get any help.
biggerhead · v12.0.3
★☆☆☆☆
28 Aug 2026
useless in most aspects
have to verify over and over and over and over just for things to do NOTHING when you click the buttons.
sad boii · v12.0.3
★☆☆☆☆
28 Aug 2026
Sketchy
Has turned off my Auto Pay multiple times at this point. Most likely does it so I don’t get discounts and try to get me to pay more in late fees.
IhateTmobile2 · v12.0.3
★☆☆☆☆
28 Aug 2026
Hella glitchy
This app is very glitchy like I tried to redeem a Slurpee and it didn’t work
Stinkbomb23453 · v12.0.3
★☆☆☆☆
28 Aug 2026
Trash app
This app is trash. Makes me update every time just to sign in. As much money as you take from us, you should be able to produce a decent app
cphobbs · v12.0.3
★☆☆☆☆
28 Aug 2026
Why update?
Update>Download>Horrible, glitchy app…
Uninstall.
Update >Download >Horrible, glitchy app…
Uninstall.
Well.. at least it’s consistent.
Always Hopeless · v12.0.3
★☆☆☆☆
27 Aug 2026
F
This is one of the worst app and customer service
Not able to download a simple pdf receipt for payment made from anywhere in site or app or even customer service are useless.. don’t know how this is such a big company
Anshul-a · v12.0.3
★☆☆☆☆
27 Aug 2026
what part of customer service do you not understand?!?!?!
forcing customers to do everything on your app or have to drive to store and wait forever is beyond moronic! what genius thought this was a good idea?!?! you are doing an excellent job of driving away customers!! cancel my plan, force me to a lessor plan that costs more. calling 800 # is now pointless because those people can’t do anything/help/change/fix things in your account. i just can’t believe how clueless your management is to approve customer unfriendly service! you have to be absolutely #%£@): brain dead!!! someone needs a ticket to the clue bus!!
RTR 2019 · v12.0.3
★★★★★
27 Aug 2026
Tuesday benefits
Love every tues benefits. $5 movie freebies etc.
Sophina❤️ · v12.0.3
★★☆☆☆
27 Aug 2026
This app spy’s on you
This app actively listens to you while it’s open. To prove it, use your phone while in your car. Your car will show an active call to your phone number. Depending on what you’re looking at it will listen for more or less time, but it is actively using the Bluetooth circuit.
Also this app is just a disorganized advertisement with bad web views of the important stuff like account info.
And why is there no way to report poor service areas like every other cell carrier has included since the launch of the iPhone.
Disgrace of a bloated useless app. Just use the website from a computer, except of course they sometimes force you to use the app, even when it doesn’t work.
macsound · v12.0.3
★★★★★
27 Aug 2026
Nice
It’s amazing-quitet and peaceful, thanks
kyks1199 · v12.0.3
★☆☆☆☆
27 Aug 2026
Horrible app
Can’t login to account and can’t pay bill. I have to go into a local retailer to pay my bill monthly like it’s the 2000’s.
Suranip · v12.0.3
No reviews at this rating.
App Store data shown here is sourced from Apple's public iTunes RSS chart feeds and the iTunes Lookup API, collected by Zing at regular intervals. Figures may differ from Apple's internal App Store Connect analytics. Reviews are sourced from Apple's public customer-reviews feed (US storefront, most recent first).