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Airbnb

Airbnb, Inc. · Travel
Rating
4.8 ★
703k ratings
Price
Free
US storefront
Size
346.0 MB
v26.42
Age Rating
4+
54 languages
Categories
Travel Lifestyle
Daily chart position by storefront
Tracking since 6 Apr 2026 · lower is better · hover a point for the exact date and rank
Description
AIRBNB MORE THAN AN AIRBNB
The world is endlessly interesting and with Airbnb, you can explore it in more ways than ever. Find remarkable homes, unforgettable experiences, and incredible services all in one app. Get inspired, book, and go.

BOOK A HOME AND GO WHERE HOTELS CAN’T
Explore 8+ million vacation rentals in 240+ countries and regions to find the perfect stay for every kind of trip, whether you’re traveling alone or with a group. Use over 80 filtering options to find the amenities you want, like a pool, a kitchen, or accessibility features like step-free entry. View all the details of a place at a glance on the listing page and check out the ratings and reviews to see what other guests who’ve stayed there think about it, too.

DON’T JUST SEE A PLACE, EXPERIENCE IT
Find thousands of experiences around the world, hosted by locals who know their city best—all vetted for quality based on a host’s expertise, reputation, and authenticity. Uncover unique perspectives on landmarks and museums. Get a taste of local cuisine through cooking classes and food tours. Enjoy the great outdoors, an art workshop, a live performance, and much more. Plus, check out Airbnb Originals—extraordinary experiences hosted by the world’s most interesting people, designed exclusively for Airbnb.

MAKE YOUR STAY EVEN MORE SPECIAL WITH INCREDIBLE SERVICES
Make the most of your stay by booking incredible services right at your Airbnb, like private chefs, photography, catering, prepared meals, hair styling, nail treatments, makeup, massages, personal training, and spa treatments—each offered by experienced service hosts who have been vetted for quality. You can book thousands of professional services at nearly every price, all in one app, all over the world. Best of all, you don’t need to stay at an Airbnb or even be on a trip to get these services. Schedule a blowout, training session, and more right at home.

GET A TRAVEL APP THAT TRAVELS WITH YOU
After you book a home, you’ll get personalized recommendations on the homepage suggesting services and experiences for your trip, tailored to where you’re staying and who you’re traveling with. And the redesigned Profile gives you a snapshot of all the places you’ve been to on Airbnb, and the people you’ve met along the way.

FIND ALL YOUR TRIP INFO IN ONE PLACE
Quickly find or share the details of your reservation—making it easier for everyone to get there, get inside, and get connected to wifi with just a tap. Our in-app messaging means every guest on the trip can easily communicate with hosts to say hi, ask questions, and receive up-to-the-minute booking updates. You can also share photos, videos, and even customize an Airbnb Service, all in the same chat. And with a day-by-day view of everything you booked in the updated Trips tab, it’s simple to keep track of your plans and get key details like check-in times, special instructions, and entry codes all in one place, even when you’re offline.

WANT TO HOST? AIRBNB MAKES IT EASY.
Whether you want to host a home, experience, or service, you can reach millions of people traveling and grow your business on Airbnb. List your home in a few simple steps. Or, you can apply to host an experience or service and once approved, you’re ready to welcome the world.

YOU’VE COME THIS FAR—NOW GO FARTHER
Stop reading and fire up the app to book yourself a one-of-a-kind trip on Airbnb.
Screenshots
Recent reviews (US)
Rating
Show
★☆☆☆☆ 14 Oct 2026
Low quality app
For a company this big, I’d expect the app to function properly. Instead, it keeps showing notification when there’s none, and it’s impossible to get rid of it. Also, they have nothing better to do and love moving things around without any visible improvements
txy81040 · v26.42
★☆☆☆☆ 14 Oct 2026
Terrible Customer Service, Zero Accountability, and Completely Unreliable
⭐ 1/5 Stars — Horrible Customer Service, No Accountability, and Completely Unreliable!

My experience with Airbnb was absolutely terrible, but the worst part was their customer service.

My host canceled my reservation just 3 nights before my trip, leaving me scrambling to find another place at the last minute. I had intentionally booked well in advance to secure a reasonable price and avoid the higher rates closer to my travel dates.

By the time my reservation was canceled, prices for comparable properties had increased approximately 20–50%, with many alternatives costing an additional $100–$200.

Airbnb’s solution? A ridiculous $50 credit, which didn’t come close to covering the difference. Why should I have to pay hundreds of dollars more because of a cancellation that was completely out of my control?

But what made this experience truly unacceptable was Airbnb’s customer service.

The customer service representatives, or “ambassadors” as they call them, were extremely difficult to understand and communicate with, unhelpful, and, in some cases, downright rude. One representative even hung up on me! The lack of professionalism was unbelievable.

Instead of taking accountability, acknowledging the inconvenience, or making a genuine effort to resolve the situation, Airbnb offered inadequate compensation and left me to deal with the consequences.

There was absolutely no accountability, no meaningful support, and no sense of urgency.

When customers book months in advance, they expect their reservations to be honored or, at the very least, for Airbnb to step up when something goes wrong. Unfortunately, that was not my experience.

Airbnb promotes itself as a trustworthy platform, but what good is that promise when your reservation can be canceled days before your trip and their customer service fails to provide a reasonable solution?

I have completely lost confidence in Airbnb. Their customer service is among the worst I’ve experienced, and their handling of this situation was unacceptable from beginning to end.

I would NOT recommend Airbnb to anyone looking for a reliable booking experience. Be extremely cautious, especially if you’re traveling for an important event. You could end up without accommodations, paying significantly more, and receiving little to no meaningful assistance.

Extremely disappointing. Airbnb needs to seriously improve its customer service, accountability, and treatment of customers.
Burella25 · v26.41
★☆☆☆☆ 14 Oct 2026
yh no
Was great until they wont verify my email after already sending a code to my email to log in. and wont let me rent a house after ive submitted multiple appeals.
thefreakkkkk · v26.41
★☆☆☆☆ 13 Oct 2026
CANCELED US IN MIDDLE OF RESERVATION
DO NOT BOOK WITH AIRBNB! We had issues from the get go with the hurricane hitting Florida and Airbnb not wishing to give our allowable refund in a credit amount to allow us to book elsewhere. I asvised Airbnb via call and message to not cancel our reservation. We worked with original host to arrive at the resort late and 2 days later Airbnb cancels our reservation without contacting me. We had no knowledge until the resort called to advise they were trespassing us if we did not leave the property. Airbnb has refused to help, stating it was an accident that the reservation was cancelled and left my family with 3 kids stranded in FL when we are from IN. They advised the refund would be released by the earliest 10/19 which is 6 days away. We now have no place to go, and are having to contact a homeless shelter!
Ccardoso54 · v26.41
★☆☆☆☆ 13 Oct 2026
Unsafe Rentals and Bad Customer Support
Airbnb advertised a safe and clean rental. We paid over $600. There was black mold, dirt, grime, and drugs in the common spaces of the rental. Despite photographic evidence, Airbnb support claims that their refund/complaint policy prevents them from enforcing their cleanliness policy. Be aware that Airbnb will take your money while putting you in danger; knowingly, willingly, and all for the sake of their bottom line.
Moondull · v26.41
Chart presence — 22 Top 100 positions
StorefrontCategoryChartRank
Brazil Apps Top Free #41
Chile Apps Top Free #48
Canada Apps Top Free #51
Colombia Apps Top Free #57
France Apps Top Free #61
United Kingdom Apps Top Free #62
Finland Apps Top Free #64
New Zealand Apps Top Free #65
Argentina Apps Top Free #77
Mexico Apps Top Free #77
Switzerland Apps Top Free #78
Denmark Apps Top Free #80
Greece Apps Top Free #82
Netherlands Apps Top Free #82
Norway Apps Top Free #82
Australia Apps Top Free #83
United States Apps Top Free #83
South Africa Apps Top Free #84
Spain Apps Top Free #94
Ireland Apps Top Free #94
Malaysia Apps Top Free #99
India Apps Top Free #100
Ratings by country — 22 storefronts
StorefrontRatingRating CountPrice
United States 4.8 ★ 703k Free
France 4.6 ★ 139k Free
United Kingdom 4.7 ★ 124k Free
Canada 4.7 ★ 101k Free
Brazil 4.8 ★ 92k Free
Mexico 4.8 ★ 86k Free
Australia 4.7 ★ 79k Free
Spain 4.7 ★ 46k Free
Netherlands 4.6 ★ 25k Free
Malaysia 4.6 ★ 22k Free
Switzerland 4.7 ★ 20k Free
Argentina 4.8 ★ 20k Free
Chile 4.8 ★ 19k Free
Colombia 4.8 ★ 19k Free
New Zealand 4.7 ★ 18k Free
India 4.6 ★ 15k Free
South Africa 4.7 ★ 14k Free
Denmark 4.6 ★ 13k Free
Norway 4.7 ★ 13k Free
Ireland 4.8 ★ 10k Free
Greece 4.7 ★ 7k Free
Finland 4.6 ★ 5k Free
Details
Seller: Airbnb, Inc.
Requires: iOS 18.0+
Last updated: 14 Oct 2026
First released: 10 Nov 2010
Yesterday's rank (US, top position): #80
Update history: View version & listing changes →
App Store data shown here is sourced from Apple's public iTunes RSS chart feeds and the iTunes Lookup API, collected by Zing at regular intervals. Figures may differ from Apple's internal App Store Connect analytics. Reviews are sourced from Apple's public customer-reviews feed (US storefront, most recent first).
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