AIRBNB MORE THAN AN AIRBNB
The world is endlessly interesting and with Airbnb, you can explore it in more ways than ever. Find remarkable homes, unforgettable experiences, and incredible services all in one app. Get inspired, book, and go.
BOOK A HOME AND GO WHERE HOTELS CAN’T
Explore 8+ million vacation rentals in 240+ countries and regions to find the perfect stay for every kind of trip, whether you’re traveling alone or with a group. Use over 80 filtering options to find the amenities you want, like a pool, a kitchen, or accessibility features like step-free entry. View all the details of a place at a glance on the listing page and check out the ratings and reviews to see what other guests who’ve stayed there think about it, too.
DON’T JUST SEE A PLACE, EXPERIENCE IT
Find thousands of experiences around the world, hosted by locals who know their city best—all vetted for quality based on a host’s expertise, reputation, and authenticity. Uncover unique perspectives on landmarks and museums. Get a taste of local cuisine through cooking classes and food tours. Enjoy the great outdoors, an art workshop, a live performance, and much more. Plus, check out Airbnb Originals—extraordinary experiences hosted by the world’s most interesting people, designed exclusively for Airbnb.
MAKE YOUR STAY EVEN MORE SPECIAL WITH INCREDIBLE SERVICES
Make the most of your stay by booking incredible services right at your Airbnb, like private chefs, photography, catering, prepared meals, hair styling, nail treatments, makeup, massages, personal training, and spa treatments—each offered by experienced service hosts who have been vetted for quality. You can book thousands of professional services at nearly every price, all in one app, all over the world. Best of all, you don’t need to stay at an Airbnb or even be on a trip to get these services. Schedule a blowout, training session, and more right at home.
GET A TRAVEL APP THAT TRAVELS WITH YOU
After you book a home, you’ll get personalized recommendations on the homepage suggesting services and experiences for your trip, tailored to where you’re staying and who you’re traveling with. And the redesigned Profile gives you a snapshot of all the places you’ve been to on Airbnb, and the people you’ve met along the way.
FIND ALL YOUR TRIP INFO IN ONE PLACE
Quickly find or share the details of your reservation—making it easier for everyone to get there, get inside, and get connected to wifi with just a tap. Our in-app messaging means every guest on the trip can easily communicate with hosts to say hi, ask questions, and receive up-to-the-minute booking updates. You can also share photos, videos, and even customize an Airbnb Service, all in the same chat. And with a day-by-day view of everything you booked in the updated Trips tab, it’s simple to keep track of your plans and get key details like check-in times, special instructions, and entry codes all in one place, even when you’re offline.
WANT TO HOST? AIRBNB MAKES IT EASY.
Whether you want to host a home, experience, or service, you can reach millions of people traveling and grow your business on Airbnb. List your home in a few simple steps. Or, you can apply to host an experience or service and once approved, you’re ready to welcome the world.
YOU’VE COME THIS FAR—NOW GO FARTHER
Stop reading and fire up the app to book yourself a one-of-a-kind trip on Airbnb.
★☆☆☆☆
14 Oct 2026
Low quality app
For a company this big, I’d expect the app to function properly. Instead, it keeps showing notification when there’s none, and it’s impossible to get rid of it. Also, they have nothing better to do and love moving things around without any visible improvements
txy81040 · v26.42
★☆☆☆☆
14 Oct 2026
Terrible Customer Service, Zero Accountability, and Completely Unreliable
⭐ 1/5 Stars — Horrible Customer Service, No Accountability, and Completely Unreliable!
My experience with Airbnb was absolutely terrible, but the worst part was their customer service.
My host canceled my reservation just 3 nights before my trip, leaving me scrambling to find another place at the last minute. I had intentionally booked well in advance to secure a reasonable price and avoid the higher rates closer to my travel dates.
By the time my reservation was canceled, prices for comparable properties had increased approximately 20–50%, with many alternatives costing an additional $100–$200.
Airbnb’s solution? A ridiculous $50 credit, which didn’t come close to covering the difference. Why should I have to pay hundreds of dollars more because of a cancellation that was completely out of my control?
But what made this experience truly unacceptable was Airbnb’s customer service.
The customer service representatives, or “ambassadors” as they call them, were extremely difficult to understand and communicate with, unhelpful, and, in some cases, downright rude. One representative even hung up on me! The lack of professionalism was unbelievable.
Instead of taking accountability, acknowledging the inconvenience, or making a genuine effort to resolve the situation, Airbnb offered inadequate compensation and left me to deal with the consequences.
There was absolutely no accountability, no meaningful support, and no sense of urgency.
When customers book months in advance, they expect their reservations to be honored or, at the very least, for Airbnb to step up when something goes wrong. Unfortunately, that was not my experience.
Airbnb promotes itself as a trustworthy platform, but what good is that promise when your reservation can be canceled days before your trip and their customer service fails to provide a reasonable solution?
I have completely lost confidence in Airbnb. Their customer service is among the worst I’ve experienced, and their handling of this situation was unacceptable from beginning to end.
I would NOT recommend Airbnb to anyone looking for a reliable booking experience. Be extremely cautious, especially if you’re traveling for an important event. You could end up without accommodations, paying significantly more, and receiving little to no meaningful assistance.
Extremely disappointing. Airbnb needs to seriously improve its customer service, accountability, and treatment of customers.
Burella25 · v26.41
★☆☆☆☆
14 Oct 2026
yh no
Was great until they wont verify my email after already sending a code to my email to log in. and wont let me rent a house after ive submitted multiple appeals.
thefreakkkkk · v26.41
★☆☆☆☆
13 Oct 2026
CANCELED US IN MIDDLE OF RESERVATION
DO NOT BOOK WITH AIRBNB! We had issues from the get go with the hurricane hitting Florida and Airbnb not wishing to give our allowable refund in a credit amount to allow us to book elsewhere. I asvised Airbnb via call and message to not cancel our reservation. We worked with original host to arrive at the resort late and 2 days later Airbnb cancels our reservation without contacting me. We had no knowledge until the resort called to advise they were trespassing us if we did not leave the property. Airbnb has refused to help, stating it was an accident that the reservation was cancelled and left my family with 3 kids stranded in FL when we are from IN. They advised the refund would be released by the earliest 10/19 which is 6 days away. We now have no place to go, and are having to contact a homeless shelter!
Ccardoso54 · v26.41
★☆☆☆☆
13 Oct 2026
Unsafe Rentals and Bad Customer Support
Airbnb advertised a safe and clean rental. We paid over $600. There was black mold, dirt, grime, and drugs in the common spaces of the rental. Despite photographic evidence, Airbnb support claims that their refund/complaint policy prevents them from enforcing their cleanliness policy. Be aware that Airbnb will take your money while putting you in danger; knowingly, willingly, and all for the sake of their bottom line.
Moondull · v26.41
★☆☆☆☆
13 Oct 2026
Screw the customer! 👎
I have loved Airbnb for over 7 years. However, the recent and only dispute I had for a listing where I stayed made me delete this app. They no longer care about the customer, they only care about $$$ now (like most companies). Screw Airbnb and their policies! They don’t care about the customer anymore! They are also ruining homeownership for millions of Americans.
Brandon83620 · v26.41
★☆☆☆☆
13 Oct 2026
8-year super host. Deleting my account
I’ve been a host for 10+ years. I’m shutting it all down. Airbnb started off as something I enjoyed doing. Their support staff was wonderful back in 2016. Fast forward 10 years, and it’s the worst one out there. That’s it, I’m done. Pack it up. You lost a long time advocate. I’m now telling anyone and everyone I meet to never host on there, ever.
Happydognala · v26.41
★☆☆☆☆
13 Oct 2026
Not doing this again...
I used to like this app/company, but all of my experiences haven't been the best when renting people's homes. You see these hotel commercials on TV and they aren't lying. Every home we rent for 1-2 weeks (every trip), comes with its surprises: Roaches, refrigerators that don't work properly leading to spoiled groceries, Dirty dishes, nasty carpets, kitchens and bathrooms that aren't cleaned thoroughly. Handymen showing up during your stay. I just feel disgusting when I stay here. But what can you do? You reserve these things weeks in advance and plan trips around it. So you get stuck paying for a place that doesn't meet your standards even when spending $200 per night for two weeks that's $2800 for a vacation wish I wouldn't have taken.
AirBnB - you need to set terms and conditions for the people that rent in your platform if you want to keep customers long term. You need inspectors keeping these people and companies accountable. I will never rent again after these last two trips.
Comeonnmannn · v26.41
★☆☆☆☆
13 Oct 2026
Scam for Hosts
Rolled into charging hosts 18% of total payout. Robbery! Greed! Grift! Let a guest cause $5000 in damages…. They will stiff you!!
SICK&TIRED25941 · v26.41
★★☆☆☆
13 Oct 2026
Inaccurate listing details
There’s an annoying surge of listings inaccurately setting their dimensions, typically studios, as being “1 bedrooms” but visibly showing studio space and even naming their titles to include studio. It makes the filters incredibly useless if home owners can just dilly dally list their units inaccurately just to leak through and over congest a filtered search. It makes me hate airbnb more and more, and that they’re not properly regulating or vetting these units. Then these homeowners expect us to get ourselves and tell the truth entirely when they’re straight up lying on their advertising. Can’t even hide these listings if I wanted to. There should be an option for that like other listing and vacation sites do.
RKP318 · v26.41
★☆☆☆☆
12 Oct 2026
Do not rent a car through Airbnb
I’m in Okinawa and kept seeing a promotion in the app saying if I book a car through them to receive a credit. I booked the car through Airbnb trusting I’d have a good experience. I never received a confirmation for the rental, only an email stating the rental was pending, so I didn’t go to the rental place to pick the car up. The cost would have been about $100 one way to go pick up the car, and I wasn’t comfortable risking not having a car to pick up and having to pay for a return taxi. I don’t have a car to use and now I’m going to have to put in extra work to resolve the issue with my credit card being charged for the rental. Airbnb’s customer service gave me a number to call the car rental place myself to ask them to refund me. What a mistake I’ve made.
Mencgi · v26.41
★☆☆☆☆
12 Oct 2026
Constant identity verification made me want to give up and book a hotel
Long, obnoxious flows to verify identity that don't seem to save it and just make you do it all again, and then fail even when you give a photo. I used to like this app but it's not even worth it anymore if I have to do more extensive identity verification than the IRS website.
n0niknem · v26.41
★☆☆☆☆
12 Oct 2026
Would avoid this company!
I have used Airbnb for over 50 separate vacation rentals and I’ve always enjoyed the security and knowing that I used a professional service. Unfortunately last week I rented a home and upon arrival the home was full of mold, unkept and completely dirty to the point where we were not able to reside in the home. Airbnb limited my account and will not respond. I had to get attorneys involved and file complaints with the state Attorney General’s and the Board of Health. There has been a pattern where most homeowners have asked me to use a different service than Airbnb because of their oppressive standards. I am totally surprised because the property I rented had not been inspected by anybody reasonable. Airbnb allowed the homeowner to rent the property fully knowing there was a mold issue because your recourse as a customer is extremely limited.
alwaysthehonest1 · v26.41
★☆☆☆☆
11 Oct 2026
Refund help
I made a reservation and ended up not being allowed to stay at the hotel, that part was whatever. I was rejected at the front desk because I am 19 and needed to be 21 to check in, understandable. Nowhere was it stated that I had to be 21, and I was able to purchase the room while I had input my age at 19 in the Airbnb app. The hotel desk said they refunded the purchase but Airbnb was the third party service. It has now been nearly 3 weeks and Airbnb has been no help in messaging the host to give me money back. Instead I have to chat with an AI assistant that is no help.
peygdd · v26.41
★☆☆☆☆
11 Oct 2026
Unreliable platform, rogue algorithms, and zero support
Do not trust this app with your travel plans. Airbnb abruptly canceled a fully paid, confirmed reservation and permanently deactivated my account with zero explanation. To make matters worse, their automated system triggered a domino ban that immediately wiped out the accounts of every friend linked to the reservation as well.
Customer support is a black box. You cannot reach an actual human with the authority to help, and their automated system hides behind generic "Terms of Service" canned responses while offering no due process. We were left scrambling for last-minute accommodations during peak travel season and had to book on Vrbo to avoid being stranded.
Relying on Airbnb means risking sudden cancellation and having your entire travel group banned by an unchecked algorithm. Never using this service again.
tdog577345 · v26.41
★☆☆☆☆
10 Oct 2026
Horrific customer service
From both a traveling standpoint to a hosting standpoint Airbnbs foreign based customer support makes you wish you were calling Comcast. From putting words in your mouth to the not stop talking so you can’t get a word in edge wise. This platform has become the low budget child of economy, travel! Welcome to the spirit airlines equivalent for hotels. Traveler beware
Trail66 · v26.41
★☆☆☆☆
10 Oct 2026
BOYCOTT!!!
short term rentals destroy local housing and now airbnb is listing illegal israeli properties on stolen palestinian lands!
dackmaddy107 · v26.41
★☆☆☆☆
10 Oct 2026
Infuriating bug - dims display
If you open a listing, turn off your phones display (lock your screen) then wait a few seconds and unlock, the Airbnb app dims your display 100% to lowest brightness when the app appears after the unlock screen is gone. Fix this!!! It’s been months!!!!!!!
josuewithdds · v26.41
★☆☆☆☆
9 Oct 2026
3 strikes
been a user since 2020 and the past three times we've used airbnb we've had terrible stays where they cancelled or went unresponsive. done with this company.
coolguy666 · v26.41
★☆☆☆☆
9 Oct 2026
They do not care about the guest safety.
I planned a special stay with a host. It did not go to plan due to a HURRICANE and the host refused to care and would not give money back no matter the conditions as they said it wasn’t their problem. I went to Airbnb support for help mediating the issue and they told me 1) They will only believe the host by their word only even if they’re lying and 2) They do not care about the safety of the guests in any form per policy.
Don’t waste your money and time.
lilacastro · v26.41
No reviews at this rating.
App Store data shown here is sourced from Apple's public iTunes RSS chart feeds and the iTunes Lookup API, collected by Zing at regular intervals. Figures may differ from Apple's internal App Store Connect analytics. Reviews are sourced from Apple's public customer-reviews feed (US storefront, most recent first).